Shipping policy

Shipping Policy

Thank you for shopping with NOTIX.

We work hard to process and dispatch every order as quickly as possible. Please read the information below regarding shipping, delivery times and order tracking.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Most orders are processed within 1–3 business days. During new collection launches, promotional events or busy periods, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information (where available).

United Kingdom Shipping

Estimated delivery times after dispatch:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days (where available)

Shipping costs are calculated at checkout based on your order and selected delivery method.

International Shipping

We ship to selected countries worldwide.

Estimated delivery times:

  • Europe: 3–10 business days

  • Rest of World: 5–15 business days

Delivery times are estimates only and may vary depending on customs processing, local postal services and destination country.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other local fees once they arrive in the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer unless stated otherwise at checkout.

NOTIX is not responsible for delays caused by customs clearance.

Order Tracking

Where tracking is available, you'll receive a tracking number via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Delivery Address

Customers are responsible for providing accurate delivery information.

Please check your shipping address carefully before completing your purchase.

If an incorrect address is supplied and your order has already been dispatched, we may be unable to amend it.

Any additional shipping costs incurred due to an incorrect address may be the responsibility of the customer.

Lost, Delayed or Damaged Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us and we'll investigate with the shipping carrier.

If your parcel arrives damaged, please contact us as soon as possible with:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged item(s)

We'll work with you to resolve the issue as quickly as possible.

Failed Deliveries & Returned Parcels

If a parcel is returned to us because:

  • An incorrect address was provided;

  • Delivery was refused; or

  • The parcel was not collected from the carrier;

we may issue a refund for the order, less any shipping or return costs incurred, where permitted by law.

Alternatively, we can arrange for the parcel to be re-shipped once any additional shipping charges have been paid.

Multiple Shipments

From time to time, your order may be shipped in more than one parcel.

If this happens, you'll receive tracking information for each shipment where applicable.

Delivery Delays

While we always aim to meet the estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Postal or courier delays

  • High seasonal demand

  • Industrial action

  • Other unforeseen events

We appreciate your patience should these situations arise.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

NOTIX

Email: NOTIXCLOTHING@GMAIL.COM

We aim to respond to all enquiries as quickly as possible.