Refund policy

Returns & Cancellations

We want you to shop with confidence. If you're not completely satisfied with your purchase, you can request a return in accordance with the policy below.

Your Right to Cancel

If you are purchasing from the UK & European Union, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, submit a return request through your customer account or contact our support team within the 14-day cancellation period.

Return Conditions

To be eligible for a return, items must:

Be returned within 14 days of your cancellation request.
Be unworn, unused, and unwashed.
Be free from stains, odours, pet hair, damage, or excessive wear.
Have all original tags attached (where applicable).
Be returned in the original packaging where reasonably possible.
Include any accessories or promotional items supplied with the order.

You may inspect the goods as you would in a retail store. However, if an item shows signs of use beyond what is necessary to inspect it, we may reduce your refund to reflect any loss in value, as permitted under applicable law.

Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

Gift cards.
Personalised or custom-made products.
Sealed items that are unsuitable for return for hygiene reasons once unsealed (where applicable).

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Original delivery charges will be refunded where required by applicable law. If you selected a premium or express delivery option, any additional delivery charges beyond our standard shipping service may not be refundable.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and photographs of the issue so we can resolve it promptly.

Order Cancellations

Orders may be cancelled before they have been dispatched. If your order has already shipped, you can still exercise your statutory right to cancel by requesting a return after delivery.

Where available, eligible orders may also be cancelled directly through your customer account using our self-service cancellation feature.